ISO 9001 & Lloyd’s Certification Project

Role: Business Analyst & ERP Lead

Company: PT. Indorope Fibertama Perkasa – Surabaya, Indonesia

Industry: Marine Rope Manufacturing | Timeframe: Q1–Q3 2017

Situation

Lack of standardization and quality control limited international market access and led to inefficiencies.

Task

Implement a Quality Management System (QMS) compliant with ISO 9001:2015 and Lloyd’s Register standards to enhance quality, efficiency, and competitiveness.

Action

• Conducted gap analysis and developed a QMS aligned with ISO standards.

• Standardized core business processes and introduced an internal audit program.

• Trained staff on quality management and continuous improvement.

• Managed external audits and certification process.

Result

• Achieved ISO 9001:2015 and Lloyd’s Register certifications in under 12 months.

• Reduced defect rates by 30%, customer complaints by 25%, and operational costs by 15%.

• Opened new international market opportunities through enhanced credibility.